Yes! If you leave it in the microwave too along, it will begin to smell overheated. If this happens, remove the wrap and allow it to cool for 10-15 minutes. This may not destroy the product, but it will shorten its product life.

If you heat your wrap much longer than recommended, you can burn the flax inside, and possibly burn a hole in the fabric. We do not offer a full product exchange for burned wraps, but we will offer 20% off the purchase of a new wrap.

To avoid overheating, heat slowly the first time you use it. Begin at 1:00-1:30 minutes, heating in 15 second increments until it’s just like you like it. After this, you will know how long to heat it in your microwave to get the desired temperature.  Back to Top

It takes a bit longer for the product to become cold, and it will never freeze solid. This is a benefit, some cold therapies are so cold they are painful! Place the product in a plastic bag to avoid exposure to moisture and food smells, and place in the freezer for 1-2 hours. Wraps can stay in the freezer continuously if in a plastic bag, so they remain cold until you are ready to use them.    Back to Top

Please keep in mind, there is a difference between hot and warm. When heated, the wrap stays hot for 20-45 minutes, which is the safest duration most physicians recommend for hot therapy. It stays warm for several hours. For example, if you use the wrap to help you fall asleep, you don't have to worry about burning yourself as with a heating pad, it will only stay hot for 20-45 min. But you will be pleasantly surprised to find the wrap still has some warmth in it when you wake up. 

There is no waiting time between reheats. If you like the wrap very hot, just pop it back in the microwave as soon as it begins to cool in 15-30 second increments. Be aware that it is not necessary to reheat for as long! To avoid overheating the wrap or your skin, please check the entire wrap before placing directly on your skin when reheating.
When frozen, the cool temperature typically lasts for 15-20 minutes.   Back to Top

No, the wraps are not machine washable. If you get something on the fabric, take a damp cloth or baby wipe and gently blot. Water causes the herbs to clump and can destroy your product, so avoid exposure to moisture. However, the Boots have a removable herb pack in the bottom, which can be removed to spot clean the fabric. We also offer basics with removable covers, so you can remove the cover for hand washing, while protecting wrap contents.  Back to Top

Most importantly, do not overheat the product. This scorches the flax seeds and herbs inside, shortening the life of the wrap. When not in use, store in a plastic bag at room temperature or in the refrigerator to preserve freshness.  Back to Top

The herbs will be aromatic for about 1-2 years, depending on care and frequency of use. To keep the scent strong as long as possible, avoid overheating and store in a plastic bag when not in use.

When the herbs lose their aroma, the wrap may still be used for hot and cold therapy. However, you will receive only 50% of the benefit without the aromatherapy.

A couple of suggestions: You can rub essential oils on the fabric, or you can visit us again! We hope you will choose to come back and see us. Remember, the product is completely natural. There are no preservatives or chemical treatments to maintain the scent. All good things wear out over time, so treat yourself every now and again to a fresh new wrap. Back to Top

How does my Water Wrap work?

Remove the Relax Wraps tag, place the Water Wrap in cold or icy water and completely submerge. The Wrap will take in the water and swell as it fills. This is the ONLY Relax Wraps product that can be placed in water. 
Once it begins to get about the size of a small hot dog, remove from the water and evenly distribute the crystals inside. Place back in water for no more than 10-12 more minutes! It should be about the size of a ballpark frank but NOT overly swelled. It wears better if it's not too full. 
If it was left too long in the water, just hang it on a doorknob, hook, or hanger to let some of the water release and it will subside to the proper or desired size. If you lose a few of the crystals, that's fine- it will reduce and the seams will close back up and be ready to re-use. 
(Will the "beads" or crystals bother my children or animals? No, the crystals are a "non-harmful, non-chemical, non-toxic product" according to their manufacturer.) 

When wearing, roll from side to side as one side warms with your body heat or remove and dip quickly in cold water again, but no need to resoak. A water fountain is perfect for this or a QUICK dip back in icy water. 
When you're through wearing for the day, just hang but do NOT place in a bag or in the refrigerator or freezer- this will damage the Water Wrap. Just let it hang dry. It can be lightly washed in dishwashing detergent if soiled, but re-dipping will rinse it with each use. We do NOT recommend the washing machine.  Back to Top
Cool down & enjoy!

Feel free to contact us with any questions, or for clarification on usage and storage at info@relaxwraps.com or 1.866.222.4442. 

Enjoy your Relax Wrap and feel better!